Working Remotely: The New Normal

By Jacquelyn Adams and Guest Contributor Krishna Kumar

COVID-19 is changing the way the world works. According to The World Economic Forum, almost 3 billion people are now under some form of lockdown. Many are working completely from home. This is a dramatic change in the United States since, according to a Pew Research Center article, “Only 7% of civilian workers, or roughly 9.8 million of the nation’s approximately 140 million civilian workers, have access to a ‘flexible workplace’ benefit, or telework.”

So now that working from home is suddenly the new normal, many businesses are in the process of reinventing how they function. Platforms like Zoom and Facebook Live are being used to facilitate team meetings and host virtual coffee times and client dinners. Even trainers and experts who are used to conducting in-person events are shifting to webinars or hosting conferences online. Business interactions have been forced to become virtual in order to remain relevant.

With this struggle in mind, I thought I would share some tips for adjusting to life away from the office, and being effective during of this time. Last year, I started working with remote external teams on multiple projects, so my location varied between my home, hotel rooms, client locations, cafes, and co-working spaces. Of course, since the quarantine started, my mobile office has exclusively been setup in my bedroom.

Here are some tips that I picked up along the way from other independent, remote workers and that are also backed by the behavioral science.

As a final note, this is a good time for each of us to try to be a bit more flexible and insert some extra kindness and patience into our interactions at work. All of us are struggling to figure out this new normal. It’s not easy. So with that being the case, remember that you, your coworkers, your employees were all given a certain level of trust when hired. Anne Donovan’s insights in her Harvard Business Review article are worth considering during this time. She said, “If you trust an individual enough that you hired them to join your organization, you also should trust them to get the work done when and where they prefer, as long as they meet deadlines.” So remember, not only is this your chance to prove yourself worthy of that trust, but it is also good to convey that trust to your team as well. Now is the time to have each other’s backs.


Jacquelyn Adams, an IEEE Senior member, is a nationally-recognized leader in employee learning and development. Jacquelyn is the CEO and Founder of Ristole, a consulting business that transforms corporations through engaging employee training. Find more of her Lessons on Leadership columns here or connect with her on LinkedIn here.

Krishna Kumar is co-founder and CEO of GreenPepper Digital, a Bangalore-based digital services company working on web UI/UX and B2B content production and marketing. His book on critical thinking, Between Genes and Memes, is available on Kindle.

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